HP MP9 G4 Retail System
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HP MP9 G4 Retail System

HP MP9 G4 Retail System

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Typical locations you may find a serial number on your product:
  • Back of product
  • Under the battery
  • For laptops, press  Fn + Esc
  • For desktops, press Ctrl + Alt + s
  • For Chromebooks, on the sign in screen, press Alt + v
  • On the barcode
​Product may experience a HP Secure Boot error after installing a cumulative Microsoft Security Update.View details

Product specifications

Product name
HP MP9 G4 Retail System
Subcategory
Point of Sale (POS) and Kiosks
Chipset
Intel® Q370
Sustainable impact specifications
Low halogen
Memory Slots
2 SODIMM
Internal drive bays
One 2.5"
I/O Port location
Front
Ports
1 headphone; 1 headset connector; 1 USB 3.1 Gen 1; 1 USB 3.1 Gen 2; 1 USB 3.1 Type-C™ Gen 2
External I/O ports footnote number
[15]
I/O Port location
Rear
Ports
1 RJ-45; 2 DisplayPort™ 1.2; 2 USB 3.1 Gen 1; 2 USB 3.1 Gen 2
External I/O ports footnote number
[8]
Expansion slots
1 M.2 2230; 2 M.2 2230/2280
Expansion slots note
1 M.2 2230 for WLAN; 2 M.2 2230/2280 for storage.
Power
65 W external power adapter, up to 89% efficiency, active PFC
Operating humidity range
10 to 90% RH
Minimum dimensions (W x D x H)
17.7 x 17.5 x 3.4 cm
Weight
1.25 kg
Weight note (metric)
Exact weight depends on configuration.
Security management
Power-on password (via BIOS); Setup password (via BIOS); Trusted Platform Module TPM 2.0 Embedded Security Chip; USB enable/disable (via BIOS); Hood sensor; Serial enable/disable (via BIOS); DriveLock; HP BIOSphere; HP Credential Manager; HP Password Manager; HP Power On Authentication; HP Spare Key; Intel® Identity Protection Technology (Intel® IPT); RAID configurations; Removable media write/boot control; SATA port disablement (via BIOS); Support for chassis padlocks and cable lock devices; Master Boot Record Security; HP Sure Start Gen 4; Pre-boot Authentication; HP Secure Erase; HP Client Security Manager; HP Multi-Factor Authenticate; HP Sure Click (Standard); HP Sure Sense (Standard); HP Sure Admin; Device Guard Enablement; Self Encrypting Drives
Manufacturer Warranty
3 year (3-3-3) limited warranty and service offering includes 3 years of parts, labor and on-site repair. Terms and conditions vary by country. Certain restrictions and exclusions apply.
Tech spec footnote
[2] For hard drives and solid state drives, GB = 1 billion bytes. TB = 1 trillion bytes. Actual formatted capacity is less. Up to 16 GB (for Windows 7) and 36 GB (for Windows 8.1/10) of system disk is reserved for the system recovery software.
Tech spec footnote
[3] For systems configured with more than 3 GB of memory and a 32-bit operating system, all memory may not be available due to system resource requirements. Addressing memory above 4 GB requires a 64-bit operating system. Memory modules support data transfer rates up to 2666 MT/s; actual data rate is determined by the system's configured processor. See processor specifications for supported memory data rate.
Tech spec footnote
[4] All memory slots are customer accessible / upgradeable.
Tech spec footnote
[5] Wireless access point and internet service required. Availability of public wireless access points is limited.
Tech spec footnote
[6] Availability may vary by country.
Tech spec footnote
[7] Intel® Identity Protection Technology (Intel® IPT): Models configured with Intel® Core™ processors have the ability to utilize advanced security protection for online transactions. Intel® Identity Protection Technology (Intel® IPT) used in conjunction with participating web sites, provides double identity authentication by adding a hardware component in addition to the usual user name and password. Intel® Identity Protection Technology (Intel® IPT) is initialized through an HP Client Security module. HP BIOSphere Gen4: features may vary depending on the PC platform and configurations requires 8th Gen Intel® processors.
Tech spec footnote
[8] (2) USB 3.1 Gen 1 (5 Gbit/s): allows for wake from S4/S5 with keyboard/mouse when connected and enabled in BIOS.
Tech spec footnote
[9] Absolute Persistence module: is shipped turned off, and will be activated when customers activate a purchased subscription. Subscriptions can be purchased for terms ranging multiple years. Service is limited, check with Absolute for availability outside the U.S. The Absolute Recovery Guarantee is a limited warranty. Certain conditions apply. For full details visit: http://www.absolute.com/company/legal/agreements/computrace-agreement. Data Delete is an optional service provided by Absolute Software. If utilized, the Recovery Guarantee is null and void. In order to use the Data Delete service, customers must first sign a Pre-Authorization Agreement and either obtain a PIN or purchase one or more RSA SecurID tokens from Absolute Software.
Tech spec footnote
[10] HP Driver Packs: not preinstalled, however available for download at http://www.hp.com/go/clientmanagement.
Tech spec footnote
[11] EPEAT® registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. See HP’s 3rd party option store for solar energy accessory at www.hp.com/go/options.
Tech spec footnote
[12] External power supplies, power cords, cables and peripherals are not Low Halogen. Service parts obtained after purchase may not be Low Halogen.
Tech spec footnote
[13] Some devices for academic use will automatically be updated to Windows 10 Pro Education with the Windows 10 Anniversary Update. Features vary; see https://aka.ms/ProEducation for Windows 10 Pro Education feature information.
Tech spec footnote
[14] NOTE: Your product does not support Windows 8 or Windows 7. In accordance with Microsoft’s support policy, HP does not support the Windows® 8 or Windows 7 operating system on products configured with Intel® and AMD 7th generation and forward processors or provide any Windows® 8 or Windows 7 drivers on http://www.support.hp.com.
Tech spec footnote
[15] (1) USB 3.1 Type-C™ Gen 2: 10 Gbit/s data speed; (1) USB 3.1 Gen 2: 10 Gbit/s data speed; (1) USB 3.1 Gen 1: charging, 5 Gbit/s data speed.
Tech spec footnote
[16] Multi-core is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. Performance and clock frequency will vary depending on application workload and your hardware and software configurations. Intel’s numbering, branding and/or naming is not a measurement of higher performance.
Tech spec footnote
[17] Native Miracast Support is a wireless technology your PC can use to project your screen to TVs, projectors, and streaming.
Tech spec footnote
[18] HP ePrint Driver + JetAdvantage: requires an Internet connection to HP web-enabled printer and HP ePrint account registration (for a list of eligible printers, supported documents and image types and other HP ePrint details, see www.hp.com/go/eprintcenter). Print times and connection speeds may vary.
Tech spec footnote
[19] HP Support Assistant requires Windows and Internet access.
Tech spec footnote
[20] HP Sure Sense currently available as an HP Softpack. HP Sure Sense will also be included in the image starting February 17, 2020.
Tech spec footnote
[21] HP WorkWise smartphone app is available as a free download on the Google Play. As of September 2017, HP WorkWise will no longer support iOS or iPhone® devices.
Tech spec footnote
[22] Microsoft Defender Opt in and internet connection required for updates.
Tech spec footnote
[23] HP Sure Click: is available on select HP platforms and supports Microsoft® Internet Explorer and Chromium™. Check http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-0922ENW for all compatible platforms as they become available.
Tech spec footnote
[24] HP Secure Erase: for the methods outlined in the National Institute of Standards and Technology Special Publication 800-88. Supported on Elite platforms with BIOS version F.03 or higher.
Tech spec footnote
[25] HP Velocity: Availability may vary by country.
Tech spec footnote
[26] HP Management Integration Kit for Microsoft System Center Configuration Management Gen 2: can be downloaded from http://www8.hp.com/us/en/ads/clientmanagement/overview.html
Tech spec footnote
[27] Ivanti Management Suite: subscription required.
Tech spec footnote
[28] HP Sure Click is only supported on Intel Core i3, i5, i7, and i9 processors.
Tech spec footnote
[29] HP Password Manager: requires Internet Explorer or Chrome™ or FireFox. Some websites and applications may not be supported. User may need to enable or allow the add-on / extension in the internet browser. HP Sure Start Gen 4: is available on HP ProDesk & ProOne products equipped with Intel® 8th generation processors.
Tech spec footnote
[30] RAID configuration: sold separately or as an optional feature, multiple data drives setup in a RAID array is optional and requires product to be configured with vPro™ at purchase.
Tech spec footnote
[31] Trusted Platform Module TPM 2.0 Embedded Security Chip shipped with Windows 10 (Common Criteria EAL4+ Certified): In some scenarios, machines pre-configured with Windows OS might ship with TPM turned off.
Tech spec footnote
[32] Intel® Turbo Boost technology requires a PC with a processor with Intel Turbo Boost capability. Intel Turbo Boost performance varies depending on hardware, software and overall system configuration. See www.intel.com/technology/turboboost for more information.
Tech spec footnote
[33] Intel® Optane™ memory system acceleration does not replace or increase the DRAM in your system and requires configuration with an optional Intel® Core™ i(5 or 7)+ processor.
Tech spec footnote
[34] Some functionality of this technology, such as Intel Active management technology and Intel Virtualization technology, requires additional 3rd party software in order to run. Availability of future "virtual appliances" applications for Intel vPro technology is dependent on 3rd party software providers. Compatibility of this generation of Intel vPro technology-based hardware with with future "virtual appliances" is yet to be determined.